The Airport Council International, ACI latest ranking, has named Casablanca Mohammed V International Airport in Morocco as the airport with the Most Dedicated Staff in Africa.
The award recognizes the top 5% of airports for the efforts by key stakeholders and staff across different checkpoints.
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognizing the best airports for customer experience worldwide, as selected by passengers.
The ASQ program is the world’s leading airport customer experience measurement and benchmarking program. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport—direct from the traveller—rating their satisfaction on the day of travel.
The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience such as ease of finding your way, check-in and shopping and dining offering. This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry. Last year, more than half of the world’s travellers passed through an ASQ airport.
New Awards categories
From over 465,000 surveys collected in 2022, 144 awards have been won by 75 airports around the world. The awards categories include the perennial Best Airports by Size (passengers per year) and Region, as well as new categories introduced this year to reflect the evolution of passenger needs:
Airport with the Most Dedicated Staff
Easiest Airport Journey
Most Enjoyable Airport
Cleanest Airport
