Ethiopian Airlines, the fastest growing, most profitable and a technology pioneer African airline, has won the SKYTRAX World Airline Award for Best Airline Staff in Africa, for the second time.
The airline won the award at the Farnborough Airshow event held in Hampshire, England.
SkyTrax awards are solely based on customer survey and customer satisfaction measurement for their experience; from check-in to boarding, onboard comfort, cabin cleanness, food, beverages, inflight entertainment, staff service and associated travel items.
While receiving the award, Ethiopian Group CEO Mr. Tewolde GebreMariam, remarked, “We are proud that SKYTRAX, the most reputed customer-service tracking organization in the airline industry, has recognized our service delivery for the second time.
“We thank SkyTrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing ETHIOPIAN as their preferred travel partner. I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at The ETHIOPIAN family who have made the airline a global winner.”
It is to be recalled that, Ethiopian has received in the past an accolade in the same category from SkyTrax. Ethiopian is above all a customer-focused Airline with global standard service and superior delivery through its hallmark Ethiopian flavored African hospitality.
The airline is implementing a 15-year strategic plan, Vision 2025 that will see it become the leading Aviation Group in Africa offering its passengers’ international standard product with five star service delivery and which has a strong mission of ensuring being an airline of choice to its employees.