SAA to introduce wrapping baggage as permanent cus-tomer service feature

SAASAA recently announced that following a successful trial period, the airline is taking steps

leading to the implementation of baggage wrapping for customer bags as a permanent feature.

In January 2014, SAA introduced a complimentary baggage wrapping service to customers travelling out of Johannesburg.

The trial has now been concluded and customer feedback proven positive. Results

indicated that March 2014 recorded the lowest ever number of bags pilfered from SAA out of OR Tambo International Airport. Source: SAA




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