Ibom Air has imposed a lifetime travel ban on a passenger, Ms. Comfort Emmanson, following a violent incident aboard its Uyo–Lagos flight on Sunday, August 10, 2025.
According to a statement issued by the airline, the trouble began shortly before take-off from Uyo when Ms. Emmanson refused to switch off her mobile phone despite repeated instructions from the crew. The situation escalated after a fellow passenger switched off the device, prompting a verbal outburst from her.
Upon landing in Lagos, the passenger allegedly launched a physical attack on the Purser, stepping on her, tearing off her wig, removing her glasses, and striking her with footwear. She also reportedly slapped the Purser multiple times, assaulted another cabin crew member who tried to intervene, and attempted to seize a fire extinguisher — an action the airline said could have damaged the aircraft.
“By this time, the Pilot-in-Command had alerted airport security. Before security could arrive, the Purser as seen on the viral video on the internet, prevented the passenger from leaving the aircraft until security arrived. The arrival of Ibom Air Security personnel, did not deter the passenger as she attacked them as well, lashing out violently at the security personnel. She was then restrained and removed from the aircraft by force. Even after disembarking, she continued to assault Ibom Air security personnel, and even slapped the ground supervisor.
The passenger was removed from the ramp and taken into custody by FAAN security and handed over to the Nigeria Police Force for further investigation.
“ Ibom Air has since submitted a report on the incident to the Nigerian Civil Aviation Authority, and placed a travel restriction on Ms. Emmanson, who will no longer be permitted to fly on any of our aircraft.
“Ibom Air reiterates its zero-tolerance policy towards any form of unruly or violent conduct that threatens the safety of passengers, crew, or equipment. Such behavior will be met with the strongest possible response, including legal action and permanent restriction from our services.
“We commend the bravery and professionalism of our crew in handling this situation under extremely challenging circumstances, as well as the swift support from airport security and the Nigeria Police.
“Safety remains our highest priority. We urge all passengers to comply with crew instructions at all times for the safety, security, and comfort of everyone on board.”
