The Nigeria Civil Aviation Authority (NCAA) has addressed concerns regarding Dana Air’s suspended operations and its impact on passengers awaiting refunds.
According to a press release signed by the Director, Public Affairs and Consumer Protection, NCAA, Michael Achimugu, in response to complaints, the Director General of NCAA, Captain Chris Najomo, and his management team met with Dana Air and its new partner, NG Eagle, to resolve the situation.
He said NG Eagle will now handle Dana Air’s obligations, allowing passengers to use their tickets on NG Eagle flights, while alternative arrangements for cash refunds are being put in place.
He stated that, “The authority is also aware that Dana air customers who paid for flights that were nit operated due to its suspension have sought refund of their airfares and have been patiently waiting for same.
“In line with NCAA’s regulatory obligations the DGCA, Captain Chirs Najomo and his management team has met with Dana air and it new partners, NG Eagle with a view to resolving these complaints.
“The resolution is that NG Eagle will be taking up this obligation.
“To this end, Dana air has informed that while alternative modalities are being put in place to treat cash refund requests, passengers who intend to utilize their tickets for travel will be able to do so on NG Eagle.
“The public is rest assured that the Capt. Najomo-led NCAA will not relent in its efforts to ensure that all refund issues with Dana air are resolved speedily.” He said.
