The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited, has recorded a highly successful year-end operational period, underscoring the terminal’s resilience, operational flexibility, and strong collaboration with airline partners, ground handling companies, and other critical service providers during the peak festive travel season.
A statement signed by Head, Corporate Communications, Bi-Courtney Aviation Services Limited, Ajoke Yinka-Olawuyi, throughout the high-traffic end-of-year period, MMA2 worked closely with its airline partners and key service providers, including ground handling companies, to deliver seamless and efficient operations, with passenger comfort, safety, and service continuity remaining top priorities.
To support uninterrupted flight operations, the terminal provided extended operational coverage, remaining open beyond its scheduled shutdown periods on several occasions to accommodate late-night and delayed flights. These extensions were implemented alongside routine and essential daily maintenance activities, which continued without compromise to ensure the highest standards of safety, infrastructure integrity, and operational efficiency.
Despite the significant increase in passenger volumes and aircraft movements typically associated with the festive season, MMA2 deployed additional operational and ground support measures in coordination with ground handling partners to ensure smooth passenger facilitation, efficient baggage processing, and minimal disruption to airline schedules. These proactive measures reinforced the terminal’s commitment to operational reliability, service excellence, and a consistently positive passenger experience, even during peak-demand periods.
Speaking on operational outcomes from the year-end period and improvement plans for the New Year, Remi Jibodu, Head of Aeronautics & Cargo Services and Acting Chief Operating Officer, stated that insights gained during the peak season will directly inform key efficiency-enhancing initiatives in 2026.
“The year-end peak period highlighted the importance of structured coordination among all stakeholders operating within the terminal environment,” Jibodu said. “I
n 2026, MMA2 will introduce a structured slot system to balance demand and capacity across the airport terminal. This initiative will improve aircraft movement coordination, reduce congestion throughout the terminal during peak periods, enhance on-time performance for our airline partners, and enable better planning and deployment by ground handling companies.”
He added that the initiative forms part of MMA2’s broader operational optimization strategy and reflects the terminal’s commitment to aligning operations with global best practices in apron and airside management.
Beyond aeronautical operations, MMA2 also recorded significant successes across its non-aeronautical services, further strengthening the overall passenger experience. Commenting on this, Kola Bamigboye, Head, Space & Premises Management/ Acting COO, noted that the year under review marked a period of innovation and strong performance across customer-facing services.
“Over the past year, MMA2 achieved remarkable progress across its non-aeronautical services, driven by innovation and a deliberate focus on customer experience,” Bamigboye said. “From retail and concession management to enhanced passenger amenities, our objective has been to deliver a convenient, comfortable, and engaging terminal environment. We are well-positioned to sustain this momentum in 2026 by continuing to innovate and elevate the customer journey.”
Security and passenger-support systems also recorded notable improvements during the year-end period. MMA2’s enhanced CCTV surveillance infrastructure played a critical role in monitoring terminal activities and facilitating the prompt recovery of several lost or forgotten items, including personal belongings and travel documents. These items were successfully returned to their owners, attracting commendations and positive testimonials from passengers who praised the terminal’s vigilance, professionalism, and responsiveness.
To further support passengers during the busy festive season, MMA2 maintained an active customer experience email channel throughout the period, ensuring swift acknowledgment, investigation, and resolution of issues reported via that medium. This proactive engagement mechanism contributed to speedy responses, improved passenger confidence, and overall service satisfaction during peak operations.
As operations normalize in the new year, MMA2 remains focused on consolidating the gains recorded during the festive season while strengthening collaboration with airlines, ground handlers, regulators, and other service providers across the aviation value chain. The terminal continues to prioritize continuous improvement, operational efficiency, customer satisfaction, and stakeholder engagement as key drivers of sustainable performance.
With these measures in place, MMA2 is well-positioned for a strong, efficient, and collaborative operational year in 2026, reaffirming its role as a dependable aviation hub and a leading example of private-sector-led airport terminal management in Nigeria.
