Taita Hills and Salt Lick Safari Lodge has addressed recent misinformation circulating in the media, firmly rejecting allegations of discrimination and mistreatment within its operations.
As a pillar of Kenya’s hospitality industry, the company says it upholds the values of respect, inclusion, and fairness, ensuring a positive work environment for all employees.
The management emphasizes that the claims are baseless and misleading, reaffirming its dedication to ethical practices, staff welfare, and delivering exceptional guest experiences.
The company said: “We wish to address recent misinformation circulating in the media concerning the operations at Taita Hills and Salt Lick Safari Lodge and esteemed General Manager. As a company deeply committed to integrity, fairness, and ethical conduct, we believe it is essential to provide accurate information and reaffirm our dedication to our staff, clients, and the reputation we have built over the years.
“At the same time, we remain a pillar of the hospitality industry in Kenya and are proud of the opportunity to promote this wonderful destination to all of our esteemed guests.
“Regarding the allegations of discrimination, racism and hostility we categorically reject these claims. Such accusations are not only baseless but also malicious in intent, aiming to tarnish the well-regarded reputation of the company. Taita Hills and Salt Lick Safari Lodge operate on core principles of respect, inclusion, and fairness. We take immense care in fostering a workplace where diversity is celebrated, and every employee is treated with dignity and respect.
“Our commitment to corporate social responsibility remains steadfast, with over 80% of our team hailing from the local community. We are devoted to uplifting the region through sustainable employment and positive community engagement. Our support to local charitable organisations including schools, medical initiatives, microfinancing projects and the local community remains a strong pillar of the company.
“The video circulating is over a year old. The situation was thoroughly addressed through our internal processes with corrective measures and sincere apologies extended accordingly. It is important to emphasize that all staff members involved remain valued employees of Taita Hills and Salt Lick Safari Lodge. No harm was caused to staff, furthermore several of the team members have since been promoted in recognition of their outstanding contributions and performance improvements.
“We firmly refute the accusation that employees have been denied their leave or off days. The well-being of our staff is a top priority, the General Manager and Human Resource department are acutely aware of the demands of the hospitality industry. We actively promote a healthy work-life balance, ensuring that our team members spend quality time with their families and focus on their personal and mental well-being. We would also like to reiterate there have been no formal complaints of discrimination or mistreatment to any of our staff members through our Human Resource department.
“As a reputable organisation, we are focussed on providing substantial opportunities for growth and development across all departments. We actively promote a progressive culture to foster professional development and constructive feedback which are integral to our operations. By doing so we maintain the level of excellence our clients deserve and uplift the destination profile of Kenya.
“To our valued clients we thank you for your support and assure you that the operations of Taita Hills and Salt Lick Safari Lodge remain our focus. Our commitment to delivering exceptional service, world-class experiences, and unforgettable memories remains steadfast.
“We deeply appreciate the continued trust and support from our clients, staff, and partners as we uphold the values of excellence, integrity, and hospitality that define Taita Hills and Salt Lick Safari Lodge.
“We appreciate the relevant authorities for their impartial review of this matter to uphold the reputation of the company and staff members.”
