The Nnamdi Azikiwe International Airport Abuja has been awarded the Airport Service Quality (ASQ) Award 2020 by Airport Council International (ACI), as judged by their customers as the Best Airport by Size and Region (5 to 15 million passengers per year Category in Africa).
The airport beat other big airports in Africa in the outgone year to the award as judged by their customers. Also, Kotoka International Airport in Accra, Ghana won the best Airport for 2 to 5 million Category, Moi International Airport, Mombasa also won the best airport under the 2 Million passengers category, while the Jomo Kenyatta International Airport won the best airport by region and size for the 5 to 15 million passengers category.
The Sir Seewoosagur Ramgoolam International Airport, Port Louis, Mauritius who the award for the Best Hygiene Measure in Africa.
According to a release by aci.aero, “Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers.
The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.
Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.
This award provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene. The new category also complements ACI’s Airport Health Accreditation programme, launched last year, which has resulted in more than 275 airports being accredited already.
“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” ACI World Director General Luis Felipe de Oliveira said. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances.
“I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”
This year, ACI World entered into a long-term partnership with global travel technology company Amadeus to deliver the ASQ Awards.
“We at Amadeus congratulate all the ASQ award winners for their ongoing commitment to delivering an exceptional customer experience in the face of adversity caused by COVID-19. Amadeus shares this commitment, which is why we’ve been investing for many years to bring a single, integrated platform for all aspects of passenger services to the industry, incorporating applications, hardware and services.” Amadeus EVP Airport IT Bruno Spada said.
“With a modular cloud platform, airports can better connect to airlines to bring new passenger service innovations like biometrics or contactless to market. They can base operations on a consistent flow of data throughout the entire airport journey, which is the key to delivering a truly smooth experience for passengers. And they can do all this with minimal effort or delay because we’ve taken care of the complexity in the cloud.”
While reacting to the Awards the Nigerian Airport Authority has praised the workers, passengers and Nigerians for the feat.
According to General Manager, Corporate Affairs, Federal Airport Authority of Nigeria (FAAN), Henrietta Yakubu (Mrs.), the award represents the authority’s commitment to continuously improve customer experience across all its airports.
The recognition according to her the award comes at a time when “we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board.”
“FAAN MD/CEO Captain Rabiu Yadudu accepted the award on behalf of the Authority and restated FAAN’s commitment to ensuring the safety, security and comfort of passengers at all airports across the country.”