Federal Airport Authority of Nigeria (FAAN) Tasks Stakeholders On Service Quality


The Federal Airports Authority of Nigeria (FAAN), the service organization statutorily charged to manage all Commercial Airports in Nigeria and provide service to both passenger and cargo airlines, has charged all stakeholders within the airport community to always ensure continuous improvement in the quality of service rendered at the nation’s airport.

FAAN gave the charge at an Airport Council International (ACI) Airport Service Quality sensitization programme held on Tuesday, February 4, 2020 at the Conference Hall of the Murtala Muhammed International Airport, Lagos.

In his Goodwill message, the Managing Director of the FAAN, who was represented by the Director of Airport Operations, Capt.

Mukhtar Muye noted that the body signed an agreement with ACI in the year 2018 for the periodic audit of her airport systems and processes with a view to improving on the quality of service offerings at her airports.

He enjoined all stakeholders to continuously embrace the philosophy to Total Quality Management in their day to day activities.

In her presentation, the General Manager, Operations of FAAN who is also the ACI focal person in FAAN, Mrs. Olajumoke Oni noted that between the year 2018 when the Authority signed up into the ACI ASQ programme, FAAN has recorded some measures of improvement in general facilitation as depicted by the ACI’s analysis of various customer surveys conducted within the period.

She appealed to all stakeholders to keep working at improving the quality of service delivery at our airports at all times so that we can be able to compete favourably with other airports in our categories.

In attendance at the event were the General Managers Planning, Estate, Customer Service, Electrical and ICT, as well as representatives from Nigerian Civil Aviation Authority (NCAA), Nigerian Immigration Services (NIS), and the Airlines Community, amongst several others.



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