The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.
The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Here are the results for 2014:
1 Singapore Changi Airport
2 Incheon International Airport
3 Munich Airport
4 Hong Kong International Airport
5 Amsterdam Schiphol Airport
6 Tokyo International Airport (Haneda)
7 Beijing Capital International Airport
8 Zurich Airport
9 Vancouver International Airport
10 London Heathrow Airport
“Winning this prestigious award for the second year in a row, Changi Airport Singapore is showing itself to be much more than an airport,” said Edward Plaisted, Chief Executive Officer of Skytrax. “Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world’s favourite airport again. Changi Airport is a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities. Changi Airport demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today’s fast-moving world.”