Africa: How we came out stronger and better after COVID-19, Radisson Blu Hotel Ikeja GM- Noel Christophe.

Christophe

As part of the Research for the Lagos Top10 Hotel Project Atqnews visited one of the Best Hotels in Lagos and In Nigeria to chat with the GM. This is the First Instalment of the Interview.

The Covid-19 pandemic left an indelible mark in most sectors globally especially the hospitality, tourism and travel industries which were hard hit, with many businesses buckling under its effect and closing shop.

The global health challenge forced a lot of businesses to re-strategize and reinvent themselves, in order to mitigate the economic downturn thrown up by the pandemic.

Plans put in place by the government to flatten the COVID-19 curve such as community lockdowns, social distancing, stay-at-home orders, travel and mobility restrictions resulted in temporary closure of many hospitality businesses in the country and significantly decreased the demand for businesses that were allowed to continue to operate.

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Almost all restaurants in Nigeria were asked to limit their operations to only take-outs. Restrictions placed on travel and stay-at-home orders issued by the authorities led to sharp decline in hotel occupancies and revenues.

But for one of Nigeria’s top hospitality brand, Radisson Blu Hotel Lagos Ikeja, the organisation was able to come out stronger, better and unscathed, due to its 5-year plan put in place before the pandemic hit the world.

Speaking in an interview with atqnews.com, General Manager, Radisson Blu Hotel Lagos Ikeja, Noel Christophe, says: “We are fortunate that as a hotel group, we went through a complete diagnostic of the company worldwide in 2017, and we put together a 5-year plan with concrete initiatives which included taking on significant investments, new brand architecture, new IT systems, new revenue management systems, and a new loyalty program. This helped us stay focused and afloat.”

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According to him, with the new systems put in place Hotel guests were assured of having the best of service which the Radisson brand is known for. These Confidence Boosting Processes helped the Hotel Bounce Back to Full Health.

About the Uniqueness of Radisson Blu Hotel Ikeja Lagos
Christophe had this to say: “Ours is a contemporary hotel situated in the heart of Lagos mainland with world class amenities suitable for every guest including proximity to the local and international airports. Amenities in our 155 room hotel include Iyeru Okin, our well-known all-day dining restaurant, Choco-Latte, our in-house coffee lounge, Cut Specialty Steakhouse is our fine dining restaurant, a relaxation spa named Amani, the R Bar for after work hours and weekend hangouts, a well-equipped spa, fitness gym, outdoor pool area and unbeatable meeting and event facilities.”

On the quality of staff in the employ of the hotel, he said: “At our hotel, our people are our biggest asset, and we ensure their continuous development across all areas.

“We offer continuous learning opportunities for our team through our Radisson Academy with customized training programs, from induction to leadership, right from day one. Through these trainings, our teams are equipped with specific programs to offer personalized services to our guests, he said.

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