Lagos Continental Hotel is arguably one of the most sophisticated and stylish hospitality Products delivering quality service in Lagos.
The hotel which is one of the tallest in West Africa, is current taking a new shape making it more alluring, giving guests the feeling of home away from home.
Speaking with Travellers Magazine as part of the #lagostop10hotels Project, General Manager, Lagos Continental Hotel, Karl Hala, said the hotel is undergoing massive facility upgrade to add to its aesthetics, creating an ambience that leaves an indelible experience in the minds of guests when they visit the hotel.
According to him, the hotel now has its own dedicated power system which guarantees 24 hours supply, an improved cooling system and audio visual system. There is also a makeover of the interior designs of the lobby area.
Karl added that Lagos Continental Hotel which is strategically located in the heart of the city, gives the guests a 3D view of the ever busy Lagos metropolis, which is akin to watching the National Geographic channel.
He stated that the hotel has everything in place to fulfill all the wishes of guests as soon as they arrive at the facility. He added that the hotel has one of the largest rooms in the industry with minimum size 42 square meters.
He said: “We basically came in and rebuilt the team and went out to say hello to everybody we know. Because it was a popular hotel and it has become now more popular. And it has to do with how we network, you know, relationships don’t stop if you keep them going. And that helped a lot with what we did here. We showed more flexibility on how we approach the clients. How we try to assure them that we have power and security now. That we can be flexible even when they want to negotiate an event, be it a wedding or a seven days conference. We can tailor that to the client’s needs. Because we listen to clients and with this listening, we gain friends, which turn this into business for us.
Talking about how they brought back the Hotel after the Ownership Changed hands.
“Re-Doing the hotel started from the backbone. And the backbones are your systems. Air condition, for example is key. So we have our own generators now and we can provide seamless power. And every other area we focus on, be it system fire and safety, wherever we are looking at, we are doing it.
“As we speak, we have interior designers coming in to redesign the areas where our guests are. This gives a sense of arrival when you come through our entrance into the lobby, be it the restaurants or the reception. The audio visual is always key because we want people to feel the vibes when they come in. Whether it is the music and how we play it, whether it’s from the Nigerian music scene or wherever else. We want to bring the culinary out and change the entire restaurant setups.
“So we want to have a serving attitude, bringing models where everything comes to you. And the Catering outlets have differences, especially on the second floor where we have at the moment, the Chinese and an Italian. So, all these are going to happen one way. The other one is we partner more. It means we are looking at the best of audio visual, top of the art equipment. So we are in the process of signing up an agreement and it means whoever comes in here, whether it’s your virtual meetings, or you just want a little ear piece, you will get it from us.
“Everything has to be there to fulfill all the wishes, expectations of an experienced traveler. And as you are fully aware Nigerians are very experienced travelers. So now we have this opportunity to do this from the culinary part, from the meetings point of view and of course the comfort we are having here, the rooms. The rooms are the largest, the minimum size we have are 42 square meters. And these windows, this is your 3D, this is your Lagos. So you don’t have to go and watch National Geographic or anything. You come to the Lagos Continental, take a look outside and sip a glass of champagne with it.
“I believe the location of the hotel is perfect and the design of the hotel adds to the location. So that makes it a landmark in Lagos. It is one of the tallest hotels in West Africa and it gives you the views of Lagos. Many of our guests just see usually from the ground levels, but when you come up here, it’s so green, the waters, the lagoons, and the islands, it is just a stunning place.”
