Aviation: West African Carrier, ASKY apologizes and explains reasons for passenger incident at Lome Airport

asky lome

West Africa Carrier, Asky Airlines has given reasons why some Nigerian passengers were restrained by airport security at the Lome International Airport.

The airline in a press release ASKY has been trying to fix an IT system discrepancy problem that affected its Central Reservation System, which coordinates bookings on codeshare flights with its partner airlines and airport check in system.

It stated that “This discrepancy affected some of our esteemed passengers with connection in Lomé airport going to Lagos from US operated flight ET509 by Ethiopian airlines, in such a way that their bookings were not found on the ASKY operated flight KP62 already fully booked from Lomé to Lagos on Saturday December 18th, 2021.

READ: Africa: Pan African Airline, ASKY Airline increases aviation operation between Monrovia, Abuja, Bamako, Conakry others

“Some passengers became overwhelmed as their bookings were not found in the system, they c. In this process they became physical with the agents and some police forces of the airport until additional support had to be called in for them to be restrained.

“ASKY management present at the scene assured the passengers to be calm as immediate arrangements were made to charter a separate aircraft to transport the passengers whose bookings were not found. All passengers finally got to their destination Lagos same day using the separate chartered aircraft.

“We sincerely apologize and regret that such an isolated incident happened between our esteemed passengers and the airport security forces. We assure everyone that the issue has been resolved to avoid any other further occurrences.

“As a regional Pan African airlines our primary objective is to serve our communities and ensure that our passengers and their luggage get to their destination safely using the shortest possible time. This is therefore an isolated incident caused by a system discrepancy and corrective measures have already been taken to ensure this does not happen again.

“Once again, we sincerely apologize for the incident and do take this opportunity to extend our best Christmas greetings and prosperous New Year wishes 2022 to all our passengers, partners and stakeholders.”

 

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