A Nigerian sports betting platform, MSport has been accused of fraud with its customers taking to Twitter to accuse the betting platform of refusing to pay off its customers’ winnings in Nigeria. Nigerians protested on Friday with the hashtag, #MsportScam.
According to Nairametrics, this comes on the backdrop of a series of allegations that have trailed online investment platforms in Nigeria and how the default in paying customers their due, notably, the recent crash of a sports investment platform, 86FB.
Some users claim that the gambling platform has refused to pay them their winnings, but instead issue conditions that must be fulfilled. Users warned that there need to be better sports betting regulations in Nigeria to prevent cases of fraud and refusal to pay out by gaming companies.
@sportingking365 said, “There’s absolutely zero regulations for bookies in Africa. All they want to do is take. take and take. It’s sad.”
“It was written boldly ‘including extra winnings’, but they marked @Ekitipikin game as loss AND refunded stakes.
How’s it a loss? Do you even refund loss stakes? #MsportScam
@surecr7 warned, “Let the world know @MSportOfficial is a scam betting platform. Let the world know that they don’t pay winning slips”
Others warned that if the refusal to pay out winnings is not fixed, they will leave the sports betting platform.
As @betgains said, “If Msport doesn’t rectify this, they should bid bye-bye because nobody is playing with them anymore”.
MSport, which also partners with top German football club, Borussia Dortmund, is yet to offer a statement about the allegations.
A report by Nairametrics in 2020, revealed that Nigerians invest heavily in sports betting, with an estimated N730 billion spent annually on gambling activities in the country.
It could be recalled that another Nigerian sports betting platform based in Ibadana, BigiBet earlier in the year witheld customers’ winnings.
Enemuo Chigozie, a contractor, accused BigiBet, of not crediting him four months after his victory. He told FIJ he observed BigiBet would not credit him on September 27 after he had won many bet tickets that accumulated to N357,000.
“I used to accumulate my winnings, so I hardly withdraw. In September, I tried to withdraw, but it showed ‘validated’, and till now, I haven’t been able to withdraw my money,” he told FIJ.
“When you request a withdrawal, they will validate it immediately, but that will be the end of it. Once the validation status appears, it will be hard for you to receive and even bet with your money.”
Validation means BigiBet has acknowledged that a user is ready to transfer their winnings to their bank accounts. But it ends there.
The user would see the validation status for a long time, while their money remains inaccessible. Chigozie is not alone. Since September 22, BigiBet has refused to pay his brother’s N237,500. Chigozie said he had called BigiBet customer care several times, but they would always pacify him and tell him to be patient.
“They always promise to resolve their payment issues, but they never keep it.
Sometimes, they would tell stories. I am tired of their stories. I just want my money back,” he said.
Eze Ejiofor, a businessman, told FIJ that he had had N1.3 million stuck in his BigiBet wallet for three months. “On September 27 and October 10, 2021, I attempted to transfer my winnings into my bank account.
Since then, it has been showing the validation status, but I have not received the money in my account,” Ejiofor said.
He said he had tried all he could to get BigiBet to pay him his winnings but to no avail.
“When I call them, they always plead with me. They have assured me several times that they will resolve their payment issues, but to date, nothing meaningful has been done,” he told FIJ.
Similarly, James Sodo, another BigiBet user, said he did not know why BigiBet was yet to credit him despite winning his stakes. On November 17 and 21, Sodo won over ₦12,000 from two different bet tickets, but since then, he has not been able to withdraw the money.
“I have actually been patient, but this thing has been happening for a while now. I need my money,” he said. Meanwhile, FIJ had reported several cases of BigiBet failing to pay successful gamblers in the past. FIJ placed several calls to BigiBet, but they were not answered.