The management of Wakanow.com, a travel agency, has restated its renewed commitment to customer satisfaction and reassured its clients of world class service especially football fans that recently missed the Nigeria-Argentina match at the ongoing FIFA 2014 World Cup in Brazil. At a press briefing in Lagos, the company cleared the air on what transpired at the world cup, saying its fans missed out on watching the match due to a last minute denial of landing permits at Porto Alegre, venue of the Super Eagles ‘match after arriving Sao Paulo. According to the company, it had previously gotten a s permit for its chattered Airbus flight only for the
Brazilian authorities to deny the landing permit nine hours before the match. About 450 passenger transported by Wakanow.com were affected.
Managing Director, Wakanow.com. Obinna Ekezie said: “The communication from the Brazilian authorities refusing the landing permit in Porto Alegre nine hours to the match was the most devastating email I have received in a long while. We have made arrangements which included flight manifest (indicating that all our passengers are
Nigerians) available to the Brazilian authorities long ago”. He stated that the company upon receiving communication’ on the refusal had immediately sought for an alternative for its passengers which resorted in boarding commercial flights. “Unfortunately, due to the short notice, most of the available flights were filled and we could only get few seats for our customers.
However every passenger affected by the situation has been communicated and would be adequately catered for accordingly and as agreed with each individual,” We are still in talks with some of the people that were affected and we will ensure that everybody is happy in the end. As a responsible company, customer satisfaction is at the heart of our services. I must reinstate that no single person who travelled with Wakanow.com was left stranded in Brazil or at the airport, all our customers have since returned home and promptly so”, Ekezie confirmed. The travel agency was said to have made every logistics arrangement with the Brazilian authorities for its passengers to the World Cup about a year before the event. Accommodations and sight-seeing arrangements were also said to have been made.
While stating that the Brazilian authorities seem unprepared for the large crowd that poured into their country for the largest football event in the world, the company guarantee its esteemed customers that as a responsible company, they will always do all that is necessary to first ensure their safety on any of their trips.
Culled from Thisday