Dakar Blaise Diagne International Airport, Senegal has been recognized by Airport Council International as the best airport in Africa for customer experience.
The award is the second in a row for the West African airport, having previously won the best airport by size and region under two million Passenger per year category for Africa and the award for the Most Enjoyable Airport.
According to Airport Council International, the ASQ Awards are based on the most comprehensive and trusted global measurement program for airport experience
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announced the winners of the highly anticipated 2024 ASQ Airport Experience Awards.
These awards, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers.
ACI said, the ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travellers through live surveys at airports worldwide.
Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.
2024 ASQ Awards highlights
2024 marked a milestone for the ASQ program, with almost 700,000 surveys filled, and over half of the world’s travellers passing through an ASQ-rated airport, underscoring the program’s pivotal role in shaping global service standards. A record-breaking 181 ASQ Awards were presented to 95 airports across the globe, recognizing their commitment to exceptional passenger experience.
ACI World Director General Justin Erbacci said, “In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead.
The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.”
Amadeus EVP AirOps Rudy Daniello said, “The aviation industry is on the cusp of radical improvements to the passenger experience. Changes to underlying airline systems and technology standards provide the flexibility to rethink decades-old processes and truly transform travel. Imagine a future where you no longer need to check-in for a flight, with visa checks happening digitally before travel. In this vision, airport terminals can be re-focused around the passenger, with the need for fixed desks and associated queues greatly reduced. We envision greater personalization, roaming agents and a greatly simplified passenger experience. I’m excited to see how these changes are received by airports and travellers.”
